Notification of Change of Address
Remember to submit a notification of change of address! You can do it online at www.posti.fi/muuttoilmoitus/ or https://dvv.fi/en/individuals. It is advisable to make the notification of change of address at least one week before the move.
Also, make sure that your apartment has your name on the front door. You get the nametag from the housing office. You can also pick up the “No ads, thanks” and “Huoneistossa kotieläimiä” stickers for your door from the office.
All housing-related matters can be managed through TYS Tenant Pages. The Tenant Pages feature a map of your housing location area and information about your housing in the Housing Information Bank. Tenant Pages also contain other useful information about your housing location, e.g. parking spaces, waste sorting and storages. The possible door code is also available on the pages.
You received the login credentials for the Tenant Pages when you submitted your application.
Tenants receive a full year rental invoice by email at the beginning of the agreement. You can always find your invoice also on the tenant pages. Due date is the 6th of every month, the reference number remains the same throughout the year. Please note! Keep your email address up to date on the Tenant Pages in order to get all the important newsletters.
Keys and Emergency Number
New tenant can pick up the key from the tenant office on the first working day of the month starting at 12 noon. The tenant is informed separately whether the key should be picked-up from the TYS housing office or from the key pick-up locker.
Depending on the pick up method announced, the key can also be picked up later than this from either the key pick-up locker or the housing office within its office opening hours. If you come to pick up the key from the housing office, bring your ID with you.
For urgent maintenance works outside office opening hours you can call emergency maintenance service. Emergency maintenance service for all TYS housing locations (except for Iltakajo) tel. +358 500 523 759 (normal phone rates apply) and for Iltakajo +358 2 275 2138 (normal phone call rates apply).
Door opening service outside office hours for all TYS housing locations (except for Iltakajo) tel. +358 2 284 6998 (normal phone call rates apply) and for Iltakajo +358 02 275 2138 (normal phone call rates apply). Door opening from the number on weekdays from 4pm to 8am and on weekends 24h. A 40 euro fee will be charged for the door opening + possible invoice fee 10 euro, and the tenant must be able to prove his/her identity.
Inspecting the Apartment when Moving in and Fault Report
The tenant must inspect the apartment when moving in by completing the apartment form on the Tenant Pages.
Please note! The apartment form does not substitute the fault report, i.e. a fault report must also be submitted for all matters requiring repair.
If the apartment’s level of cleanliness is inadequate, the deficiencies must be reported to TYS within the opening hours of the office, primarily by phone (+358 2 275 0200). Cleaning can only be ordered as an on-call service if the apartment is in such an untidy condition that it is impossible to move in. Unnecessary cleaning will be invoiced from the customer. Please note that TYS cannot unfortunately compensate for cleaning you have performed yourself.
TYS recommends that all tenants obtain a comprehensive home insurance for any potential damage. Home insurance provides security not only for damage to your apartment, but also for the damage you may suffer by the neighbouring apartments that may damage your movables. The tenant is liable for damages caused to the lessor not only by deliberate actions, but also by negligence or other carelessness – indemnity does not therefore require intentionality.
When obtaining the home insurance, you should check that the insurance includes not only a movables insurance but also a liability insurance. Liability insurance covers damage to the property caused by the tenant’s own actions. Make sure that the insurance amounts are sufficient for both the movables insurance and the liability insurance. Home insurance can compensate, for example, for water damage caused by a faulty dishwasher or a bicycle stolen from the bike rack. Without an insurance, the repair costs and the purchase price of a new bike would remain entirely the responsibility of the tenant.
The Rescue Act requires that all apartments must be equipped with a fire alarm. The tenant is obligated to acquire the fire alarm.
All TYS apartments have free internet access for the tenants. Village network is immediately available; all you need is a network cable. Village network is maintained by the IT Services of the University of Turku, please contact the IT Services directly in case of any problems.