A new tenant will receive the key from the Housing Office on the first weekday of a month, starting from 12:00.
The tenant is informed separately whether the key should be picked-up from the TYS housing office or from the key pick-up locker (see instructions below).
Depending on the pick up method announced, the key can also be picked up later than the moving in date from either the key pick-up locker or the housing office within its office opening hours. If you come to pick up the key from the housing office, bring your ID with you.
If you cannot pick up the key personally, you can ask someone else to pick it up for you. If the key is to be picked up from the housing office, notify TYS that someone else will pick up the key for you and report the name and date of birth of the person picking up the key by email to office@tys.fi. When picking up the key, the person in question must present an official ID.
It is also possible that the tenant moving in and the tenant moving out will agree on key transfer between themselves. In this case, a key transfer agreement must be made. We recommend that the tenant moving out confirms in advance who is moving into the apartment by contacting the Housing Office. Both parties must sign for the key transfer agreement by signing the printed form. Please note that this also means that the new tenant approves the apartment’s level of cleanliness and will accept responsibility of the keys.
The TYS housing office has introduced a key pick-up locker, through which tenants can pick up keys outside the office’s opening hours. The machine is located in the vestibule of the Tyyssija A-staircase (Inspehtorinkatu 12A, 20540 Turku). If a tenant wishes to pick-up their key outside the office hours from the key pick-up locker, they must notify the office by e-mail to office@tys.fi no later than 12 noon on the previous working day.
The key pick-up locker works like a parcel locker with a code. The tenant will be notified via SMS when the keys can be retrieved from the locker, provided they have a working phone number in their contact information on the Tenant Pages. The key pick-up locker is open 24 hours a day. Outside office hours, the locked front door can be accessed via the lockers´s PIN code. Once the PIN code has been entered into the external door code device, the tenant collecting keys must wait for the door to open. There is a small delay in the door opening.