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Fault report and maintenance

Taking care of the apartment’s condition is the tenant’s and the lessor’s shared responsibility, but the tenant is the only one who can review the apartment’s condition every day.


The tenant is obligated to notify the lessor of any damages or defects in the apartment for the correction of which the lessor is responsible. A tenant who neglects this notification obligation is liable for the damages caused by this negligence. (Act on Residential Leases, Section 24). Any faults will be reported through the electronic fault report on the Tenant Pages, which will be delivered directly to the maintenance company to be processed. The tenant is also expected to familiarize themselves with the TYS’s guidelines, and ignorance of these guidelines does not
free them of liability for damage.

Before filling in the fault report, check the division of responsibilities table below to see whether the repair is the duty of the tenant or the lessor. TYS will not charge the tenant for the maintenance and repair work of so-called normal wear.

Outside the office’s opening hours, Arkea Oy´s on-call maintenance service in in charge of urgent repairs except in Iltakajo tel. +358 500 523 759 (normal phone call rates apply). In Iltakajo Akseli Kiinteistöpalvelut handles maintenance services tel. +358 2 275 2138 (mpm/pvm). During on-call service hours, contact the services only in emergencies. If the issue can wait until the next weekday morning, do not call the service.

Door opening service (subject to a charge) for all TYS housing locations except for Iltakajo tel. +358 2 284 6998 (normal phone call rates apply). Door opening from the number on weekdays from 3pm to 8am and on weekends 24h. For AIltakajo the door opening service (subject to a charge) number is +358 2 275 2138 (mpm/pvm) (normal phone call rates apply).

Maintenance companies

Arkea Oy is responsible for property and outdoor area management in almost all of TYS’s housing locations, and ISS Palvelut Oy is responsible for cleaning services. Infraroad Oy is responsible for landscaping services. In Varissuo, Akseli Kiinteistöpalvelut is responsible for property and outdoor maintenance and cleaning in Iltakajo, and Haritun Huolto Oy is responsible for property and outdoor maintenance and cleaning in Auringonnousu.

The maintenance services will take care of the most common facility maintenance duties. TYS also has repair workers, who carry out small-scale repair jobs. When necessary, TYS also uses external service providers.

Liability price list

Maintenance visit

Maintenance work is carried out on weekdays 8:00–16:00. You can view the the process progress of your fault report through the Tenant Pages. If you are not home during the maintenance visit, a note of the visit will always be left in your apartment.

When filling in the fault report, you can choose whether you allow the maintenance workers to access your apartment with the master key or whether a separate appointment time should be agreed with you. By allowing the use of a master key, you can speed up the maintenance work. This way, time will not be used on trying to reach the tenant, and schedules do not need to be coordinated. The maintenance services will always ring your doorbell before entering the apartment. Please note that if you have not allowed the use of the master key and if the maintenance worker cannot reach you, the fault report will expire as unprocessed.

When you move into a new apartment, please note that the old tenant or an apartment inspector may have submitted a fault report, which will be repaired only after you have moved in. You can contact the customer services to enquire whether fault reports that will be processed after your move have been submitted.

Repair work ordered by TYS

TYS notifies the tenants about maintenance and repair work to be carried out in the apartment two weeks in advance and about larger renovations (such as basic renovations) at least six months in advance. If the repair measure is urgent and cannot be postponed without causing damage,

Resposibility chart

The responsibility chart shows when maintenance, repair or installation is tenant’s responsibility, and when it is lessor’s responsibility. When the tenant causes damage (whether by accident or intentionally), he or she is responsible for the expenses whether the work itself is on the lessor’s or tenant’s responsibilities. Please note that the tenant is always also responsible for the actions of his or her guests and pets. TYS recommends all tenants to have a home insurance.

CHORE TENANT TYS Notes an exeptions
Building elements
Apartment balcony / terrace / steps: snow clearing (+sanding), cleaning and gardening x In most of the housing locations there is a manual lawnmower in the outdoor equipment storage.
Shared corridores and other outer spaces: snow clearing (+sanding), cleaning and gardening x
Air ventilation
Repair and maintenance of the cooker hood x
Cleaning of the cooker hood and the grease filter x
Cleaning of the exhaust air vent x
Following up the function of the exhaust air vent x
Repair and replacement of the exhaust air vent x Please do not adjust the vents.
Following up the function of the fresh air vent x
Repair and maintenance of the fresh air vent x
Cleaning of the fresh air vent x
Bleeding of the radiators x
Repair of the radiators x
Room temperature measurement x Please report measurement result in the notice of defects form.
Water and drains
Plugging of the dishwashers and washingmachines incoming and outcoing water pipes x
Repair and replacement of the taps and shower parts x
Opening of a block in a bathroom sink x
Opening of a block in a kitchen sink x NB. If you detect a blockage, signs of a starting blockage or a water leak, inform TYS immediately.
Opening of a severe block in any sink x
Cleaning of a sink interceptor x
Opening of a block in the toilet seat x
Repair of a water leakage x
Stopping of a water damage from spreading x
Cleaning of the floor drain x
Opening of a severe block of floor drain x
Installing of a dishwasher or a washing machine x TYS demands that a professional does the installation of dishwasher.
Removal of a cupboard due to a dishwasher installation x
Plugs to the sinks x
Electrical devices
Installation and maintenance of a fire alarm x Some housing locations have an integrated fire alarm system.
Cleaning and the follow up of the function of the cooker hood, fridge, freezer, owen and stove x
Cleaning of the fridge condenser x Vacuum the background of the fridge.
Melting of the freezer and fridge + keeping the melting hole clean x
Renewal of the lamps of the home appliances x
Renewal of the bulbs to the lamps x In Auranhelmi there are some lamps located so high up that the tenant may call for the maintenance for the job.
Reneval of the igniter of a fluorecent lamp x
Reneval of the bulbs for the lamps on the balcony x
Renaval of the bulbs for the lamps outside the apartment x
Reneval of the TYS installed lamps x
Checking and renewal of the fuses x
Providing the television antenna cord and the internet cable x
Renewal of the rocks of the sauna stove in the apartment x
Cleaning of the Sauna stove in the apartment x
Installing of a ceiling light and restoring of the ceiling light fixture if tampered with x Please do not replace the TYS installed lamps.
Curtain hangers x
Curtain rack x
Renewal of the fridge handel etc. x
Repair and renewal of the drying rack of the dishes (in the cupboard) x
Matress for a furnitured apartment x
Safety trough for under the dishwasher x TYS demands that a safety trough is placed under the diswasher.
Cleaning and upkeep of the common areas of a shared apartment x Cleaning and upkeep of the common areas in a shared apartment is all the tenants joint responsibility.
Shades to the window x Shades must be installed by a professional and must be left in place when you move out of the apartment. Installation only inside the windows.
Name tag to the apartment door x You can get a tag from TYS office.

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