In the beginning of 2018, the Turku Student Village Foundation was the first student housing community to publish its customer service pledge. With its digital service pledge TYS tells its clients what kind of services they can expect from the foundation. The pledge is also a message, expressing the commitments of the foundation. The pledge is tightly connected to fulfilling the strategy.
Digital Service Pledge of the Turku Student Village Foundation
We promise the best service for clients
We were the first student housing community to publish its customer service pledge
We promise:
TYS’s digital services are available to customers every day of the year, around the clock.
As a TYS customer, you can manage your matters electronically to:
- submit a housing application and edit it
- accept a housing offer
- sign the lease agreement
- complete the move-in inspection
- view information about the apartment and the lease agreement
- view your payment status and pay rent
- submit a maintenance request for faults in the apartment
- make reservations through the reservation services
- report disturbances
- request permission for subletting and other changes to the lease agreement
- contact customer service
- terminate the lease agreement
- ask for advice from the website’s AI assistant
TYS’s digital services enable smooth and easy transactions regardless of time or location.
We also serve you personally by email and phone whenever you need assistance.
If you wish, you can collect your apartment keys from a key pick-up locker, which is available 24/7. Our office customer service also assists with matters related to keys.
