The key is personal and it must be used responsibly and with care. The apartment key can also be used to access the common areas.
Please note that having copies made of the key is strictly prohibited. If you need an extra key or you lose your key, please contact the Housing Office.
If you lose your key, contact our customer service immediately (+3582 275 0200 / email@example.com). The office will give you a new key. The costs of the lost key and possible lock change or reserialisation will be charged from the tenant in accordance with the valid liability price list.
TYS has an insurance for the tenants, which covers one (1) door opening during the duty time in a calendar year. NB! The door opening is first paid according to the instructions given by the company which opens the door and the compensation is claimed afterwards from the insurance company. You need to attach the receipt of the paid door opening to your claim form.
The tenant needs to fill in the claim form and send it straight to the insurance company AIG. The address of AIG is stated on the claim form. You can download the form from the link below.