Keys

The key is personal and it must be used responsibly and with care. The apartment key can also be used to access the common areas.

Please note that having copies made of the key is strictly prohibited. If you need an extra key or you lose your key, please contact the Housing Office.

If you lose your key, contact our customer service immediately (+3582 275 0200 / office@tys.fi). The office will give you a new key. The costs of the lost key and possible lock change or reserialisation will be charged from the tenant in accordance with the valid liability price list.

TYS has an insurance for the tenants, which covers one (1) door opening during the duty time in a calendar year. NB! The door opening is first paid according to the instructions given by the company which opens the door and the compensation is claimed afterwards from the insurance company. You need to attach the receipt of the paid door opening to your claim form.

The tenant needs to fill in the claim form and send it straight to the insurance company AIG. The address of AIG is stated on the claim form. You can download the form from the link below.

During the office’s opening hours, you can pick up a spare key from the office without a charge. Please be prepared to prove your identity.

Outside the office’s opening hours, door opening services will be provided by Arkea Oy. Door opening service telephone number for all TYS housing locations except for ltakajo is +358 2 284 6998 (normal phone call rates apply). Door opening from the number on weekdays from 4pm to 8am and on weekends 24h. For Iltakajo the number is +358 2 275 2138 (mpm/pvm) (normal phone call rates apply). The door opening service is subject to a charge and Arkea will charge a door opening fee (40€ + a possible invoice fee 10€) based on its price list. The tenant must be able to prove their identity.

The front doors of housing locations remain locked at night, and in some locations they are locked 24/7. You can always open the building’s front door with your apartment key. If a door code is in use in your housing location, you can find this code from the Tenant Pages, under the location’s information. Please note that the door code may not work at night.

Most housing locations have storage lockers that the tenants can use. The storage lockers may be apartment-specific or separately rented. The Tenant Pages have the information, location and locking information of your housing location’s storage lockers. Further information on storage lockers.

You can pick up the key for car heating poles from the housing office by showing your ID after your have reserved a parking space. Further information on parking spaces.