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Contact information and opening hours

How can we help you?

Contact information

TYS Housing Office

tel. +358 2 2750 200, email:

On-call maintenance service and door openings

Non-urgent fault reports and service requests must be made via the Tenant Pages.

In urgent situations, please call:

During office hours, TYS Housing Office +358 2 2750 200.

Outside of office opening hours:

  • All housing locations (except Iltakajo):  +358 500 523 759 (normal phone rates apply) Arkea Oy on-call maintenance service.
  • Iltakajo: +358 2 275 2138 (normal phone rates apply) Akseli kiinteistöpalvelut.

Are you locked out of your apartment?

During office opening hours, you can get a spare key from TYS Housing Office free of charge. Be prepared to prove your identity.

Outside office opening hours on weekdays from 4 p.m. to 8 a.m. and on weekends 24 hours:

The door opening service is subject to a charge and a door opening fee (40€ + a possible invoice fee 10€) based on its price list. The tenant must be able to prove their identity.

TYS Housing Office´s opening hours

TYS Housing Office

Inspehtorinkatu 12A
20540 TURKU


Monday-Thursday from 10am to 4pm and Fridays from 10am to 3pm.

NOTE! On the first weekday of the month, the office is always open from 9 am to 5 pm.

We recommend that tenants book a time to visit the housing office through our electronic appointment system. This will allow us to prepare for your visit in advance and you will avoid queuing at the office. In the reservation system, the customer can choose a visit to the matter of their choice for the desired time. You can make an appointment here:

Make an appointment to visit the Office

Customer service team

Pirjo Lipponen-Vaitomaa
Customer Relations and Communications Director
+358 2 275 0221
Marja Aapalahti
Communications Coordinator
+358 2 275 0223
Tiina Immonen
Customer and Housing Advisor
Jaana Koskimäki
Customer Advisor
Mari Rapeli
Customer Advisor
Sanna Simolin
Customer Advisor
Tiina Ståhlberg
IT Service Manager
+358 2 275 0204
Johanna Viitanen
Tenant Activity Coordinator

Real Estate Service Team

Anssi Aalto
Real Estate Manager
+358 40 8656988
Tomi Kultala
Building Services Engineer
+358 2 275 0243
Mikko Lairolahti
Real Estate Engineer
+358 2 275 0242
Jani Lavonen
+358 2 275 0232
Sakari Laine
+358 2 275 0231
Ilona Liukkunen
Real Estate Assistant
+358 2 275 0227
Toni Pohjavirta
Maintenance Engineer
+358 2 275 0261
Johanna Salminen
Construction Manager
+358 2 275 0207

Financial Service Team

Tuula Kanervisto
+358 2 275 0265
Satu Helkiö
+358 2 275 0224
Katri Löyttymäki
Chief Accountant
+358 2 275 0226
Hannele Nousiainen
+358 2 275 0228


Risto Siilos
+358 505 606 107
Paula Saarinen
Executive Assistant
+358 2 275 0263

Apply for a TYS apartment today!

Fill in the application form