On-call maintenance service and door openings
Non-urgent fault reports and service requests must be made via the Tenant Pages.
In urgent situations, please call:
During TYS Customer Service opening hours: +358 2 2750 200.
Outside of TYS Customer Service opening hours:
- All housing locations (except Iltakajo): +358 500 523 759 (normal phone rates apply) Alltime Oy on-call maintenance service.
- Iltakajo: +358 2 275 2138 (normal phone rates apply) Akseli kiinteistöpalvelut.
Are you locked out of your apartment?
During TYS Customer Service opening hours, you can get a spare key from TYS Housing Office free of charge. Be prepared to prove your identity.
Outside TYS Customer Service opening hours on weekdays from 3 p.m. to 8 a.m. and on weekends 24 hours:
The door opening service is subject to a charge and a door opening fee (50€ + a possible invoice fee 10€) based on its price list. The tenant must be able to prove their identity.