TYS Customer Service
tel. +358 2 2750 200, email: office@tys.fi
TYS Office
Inspehtorinkatu 12A
20540 TURKU
TYS OFFICE OPENING HOURS
Monday–Friday 12 midday to 3pm
OTHER SERVICE CHANNELS
You can reach our customer service via telephone, email, chat and the Tenant Pages on weekdays from 10 am to 3 pm.
NOTE! On the first weekday of the month, the office is always open from 10 am to 4 pm.
On-call maintenance service and door openings
Non-urgent fault reports and service requests must be made via the Tenant Pages.
In urgent situations, please call:
During TYS Customer Service opening hours: +358 2 2750 200.
Outside of TYS Customer Service opening hours:
Are you locked out of your apartment?
During TYS Customer Service opening hours, you can get a spare key from TYS Office free of charge. Be prepared to prove your identity.
Outside TYS Customer Service opening hours on weekdays from 3 p.m. to 8 a.m. and on weekends 24 hours:
The door opening service is subject to a charge and a door opening fee (50€ + a possible invoice fee 10€) based on its price list. The tenant must be able to prove their identity.
Staff email addresses are in the format firstname.lastname@tys.fi.
In our customer service you can get help from our Customer Advisors Ida, Johanna, Mari, Mira and Susanne.
Also in our Financial Services Team: Hannele, Katri and Satu.
© 2025 Turun Ylioppilaskyläsäätiö.
