Contact information and opening hours

NOTE! On the first weekday of the month, customer service and housing office are always open from 9 am to 5 pm.

We recommend that tenants book a time to visit the housing office through our electronic appointment system. This will allow us to prepare for your visit in advance and you will avoid queuing at the office. In the reservation system, the customer can choose a visit to the matter of their choice for the desired time. You can make an appointment here:

On-call maintenance service and door openings

Non-urgent fault reports and service requests must be made via the Tenant Pages.

In urgent situations, please call:

During TYS Customer Service opening hours: +358 2 2750 200.

Outside of TYS Customer Service opening hours:

• All housing locations (except Iltakajo):  +358 500 523 759 (normal phone rates apply) Arkea Oy on-call maintenance service.
• Iltakajo: +358 2 275 2138 (normal phone rates apply) Akseli kiinteistöpalvelut.

Are you locked out of your apartment?

During TYS Customer Service opening hours, you can get a spare key from TYS Housing Office free of charge. Be prepared to prove your identity.

Outside TYS Customer Service opening hours on weekdays from 4 p.m. to 8 a.m. and on weekends 24 hours:

• All housing locations (except Iltakajo) +358 2 284 6998 (normal phone rates apply).
•  Iltakajo +358 2 275 2138 (normal phone rates apply).

The door opening service is subject to a charge and a door opening fee (40€ + a possible invoice fee 10€) based on its price list. The tenant must be able to prove their identity.