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Contact information and opening hours

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TYS Customer Service contact information and opening hours

TYS Customer Service

tel. +358 2 2750 200, email:

TYS Housing Office
Inspehtorinkatu 12A
20540 TURKU


Monday–Friday 12 midday to 3pm


You can reach our customer service via telephone, email, chat and the Tenant Pages on weekdays from 10 am to 3 pm.

NOTE! On the first weekday of the month, the office is always open from 10 am to 4 pm.

On-call maintenance service and door openings

Non-urgent fault reports and service requests must be made via the Tenant Pages.

In urgent situations, please call:

During TYS Customer Service opening hours: +358 2 2750 200.

Outside of TYS Customer Service opening hours:

  • All housing locations (except Iltakajo):  +358 500 523 759 (normal phone rates apply) Arkea Oy on-call maintenance service.
  • Iltakajo: +358 2 275 2138 (normal phone rates apply) Akseli kiinteistöpalvelut.

Are you locked out of your apartment?

During TYS Customer Service opening hours, you can get a spare key from TYS Housing Office free of charge. Be prepared to prove your identity.

Outside TYS Customer Service opening hours on weekdays from 3 p.m. to 8 a.m. and on weekends 24 hours:

The door opening service is subject to a charge and a door opening fee (50€ + a possible invoice fee 10€) based on its price list. The tenant must be able to prove their identity.

Staff contact information

Staff email addresses are in the format

Customer service team

In our customer service you can get help from our Customer and Housing Advisors Ida, Johanna, Mari, Rosa and Susanne.

Pirjo Lipponen-Vaitomaa
Customer Relations and Communications Director
+358 2 275 0221
Arttu Ala-Jokimäki
Communications Coordinator (substitute)
+358 2 275 0225
Tiina Ståhlberg
IT Service Manager
+358 2 275 0204

Real Estate Service Team

Anssi Aalto
Real Estate Manager
+358 40 8656988
Jesse Hällfors
+358 2 275 0233
Mikko Lairolahti
Real Estate Engineer
+358 2 275 0242
Jani Lavonen
+358 2 275 0232
Aila Kovanen
Real Estate Assistant
+358 2 275 0293
Toni Pohjavirta
Maintenance Engineer
+358 2 275 0261
Johanna Salminen
Construction Manager
+358 2 275 0207
Matias Salo
Building Services Engineer
+358 2 2750 210

Financial Service Team

Tuula Kanervisto
+358 2 275 0265

Also in our Financial Services Team: Hannele, Katri and Satu.


Risto Siilos
+358 505 606 107
Paula Saarinen
Executive Assistant
+358 2 275 0263

Apply for a TYS apartment today!

Fill in the application form