Exchange Students Arrival and Keys

Welcome to Turku

Apartment key

When your lease starts on the first day of the month, you can pick up the key earliest on the first working day of that month after midday (according to the Finnish rental law and the previous tenant has time until this to return the key) from the Housing Office (address: Yo-kylä 12A). The key is available only during office hours, not on evenings, weekends or public holidays.

In December the housing office is open

  • Mon-We 10am to 4pm, Thu 9am to 5pm and Fri 10am to 3pm. On the first weekday of the month, the office is open from 9 am to 5 pm.

Please note the exceptions in office hours during the Holiday season!

  • Epiphany 6th January, the office will be closed.

If you are arriving later than in the beginning of the month then you can pick up the key after your arrival (during office hours). If you are arriving outside office hours, you can ask your student tutor from your arrival university to pick up the key in advance for you (if the key is already available). Please contact your arrival university to find out who’s going to be your tutor and the tutor will contact TYS for possible early key request (remember to tell your tutor your apartment’s address).

Please also note that the key has to be activated before it can be used. The activation can be done January 4th 12 am at the earliest. You can find instructions for activation in the key envelope.

Please note that the time when you pick up the key does not affect on the rent, the rent is paid for the full semester.

Apartment form

When moving in a new apartment every tenant must fill in an apartment form in the Tenant Pages. Apartment form is really important to fill in, since this document is checked after moving out. If you notice that something is not working in your apartment when checking the condition or later on during your stay, please fill in fault report at the Tenant Pages.

Spare key

If you lock yourself out, you can borrow a spare key the TYS Housing Office during the office hours. At all other times the maintenance company takes care of opening doors. The number for tenants in Student Village is 02 284 6998 (normal phone call rates apply) and tenants in Iltakajo 0500 523 759 (normal phone call rates apply). Door opening from the number on weekdays from 4pm to 8am and on weekends 24h. This service is chargeable (the charge is around 40 € + possible invoice fee) and a tenant must be able to prove his/hers identity with an official identification, for example a passport.

If you loose your key, please contact the Housing Office immediately.

After arrival

Please remember also to make an appointment via email to visit the Housing Office after your arrival for signing your lease. From our website you can find more information concerning living in TYS.