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Exchange Students Arrival and Keys

Welcome to Turku

Apartment key

When your lease starts on the first day of the month, you can pick up the key earliest on the first working day of that month after midday (according to the Finnish rental law and the previous tenant has time until this to return the key) from the Housing Office (address: Inspehtorinkatu 12A). The key is available only during office hours, not on evenings, weekends or public holidays.

If you are arriving later than in the beginning of the month then you can pick up the key after your arrival (during office hours). If you are arriving outside office hours:

  1. You can ask your student tutor from your arrival university to pick up the key in advance for you (if the key is already available). Please contact your arrival university to find out who’s going to be your tutor and the tutor will contact TYS for possible early key request (remember to tell your tutor your apartment’s address).
  2. Or you can pick your key up from TYS´s key pick-up locker. The machine is located in the vestibule of the Tyyssija A-staircase (Inspehtorinkatu 12A, 20540 Turku). If a tenant wishes to pick-up their key outside the office hours from the key pick-up locker, they must notify the office by e-mail to office@tys.fi no later than 12 noon on the previous working day.The key pick-up locker works like a parcel locker with a code. The tenant will be notified via SMS when the keys can be retrieved from the locker. The key pick-up locker is open 24 hours a day. Outside office hours, the locked front door can be accessed via the lockers´s PIN code. Once the PIN code has been entered into the external door code device, the tenant collecting keys must wait for the door to open. There is a small delay in the door opening. You can also share the PIN code with your tutor and the tutor can pick the key up for you.

Please note that the time when you pick up the key does not affect on the rent, the rent is paid for the full semester.

Apartment form

When moving in a new apartment every tenant must fill in an apartment form in the Tenant Pages. Apartment form is really important to fill in, since this document is checked after moving out. If you notice that something is not working in your apartment when checking the condition or later on during your stay, please fill in fault report at the Tenant Pages.

Spare key

If you lock yourself out, you can borrow a spare key the TYS Housing Office during the office hours. At all other times the maintenance company takes care of opening doors. The number for tenants in Student Village is 02 284 6998 (normal phone call rates apply) and tenants in Iltakajo 0500 523 759 (normal phone call rates apply). Door opening from the number on weekdays from 4pm to 8am and on weekends 24h. This service is chargeable (the charge is around 40 € + possible invoice fee) and a tenant must be able to prove his/hers identity with an official identification, for example a passport.

If you loose your key, please contact the Housing Office immediately.

Welcome to study in Turku!

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