Starting from the beginning of May, TYS customer service will be available by phone on weekdays (Mon–Fri) from from 12:00 to 15:00 (tel. +358 2 2750 200 (normal phone rates apply)). The opening hours will thus be the same as those of the TYS office, which is open on weekdays from 12:00 to 15:00.
You can still reach our customer service by email and via the Tenant pages on weekdays.
In addition, you can ask questions around the clock via the AI chatbot available on the TYS website, which retrieves answers from the site’s content. A key pickup locker is also available to tenants 24/7. You can get a spare key from the machine on weekdays even before the office and phone lines open. Please inform TYS about the need for a spare key by email at office@tys.fi or via the tenant pages. You can collect your key from the locker at a time that suits you best.
On the first weekday of each month, the office and phone are open from 10:00 to 16:00 to ensure a smooth move-in process for new tenants.
Outside the TYS office opening hours, on-call maintenance service, the security guard’s (for disturbances) phone line, and the door opening service operate as usual: weekdays from 15:00 to 08:00 and around the clock on weekends.
- On-call maintenance service: +358 500 523 759 (normal phone rates apply)
- Door opening service/security guard (disturbances) : +358 2 284 6998 (normal phone rates apply).
- Iltakajo on-call maintenance service/door opening service/security guard (disturbances): +358 2 275 2138 (normal phone rates apply)
