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Changes in TYS’s services and instructions during an exceptional situation caused by coronavirus

By 27.8.2020March 26th, 2021No Comments

The article was updated on 25th March 2021 (added information on closing saunas until 26th April and link to the TYS´S Corona Q&A)

TYS continues to take the coronavirus and its spread seriously. We want to protect our customers, employees and partners, and have therefore made changes in our services. We are monitoring the situation and act in accordance with the instructions of the Finnish government and other authorities. Below you will find guidelines and more information about the changes:

Customer service

TYS Housing Office serves tenants picking up keys and signing leases by appointment Monday-Wednesday from 10am to 4pm, Thursdays from 9am to 5pm and Fridays from 10am to 3pm. On the first weekday of the month, the office is open from 9 am to 5 pm. Please make an appointment to visit the office by sending an email in advance at In your message, tell us why, on what day and at what time you want to visit the office. Wait for a confirmation message.

Other housing related matters can be handled through our electronic services on the tenant pages, by e-mail, or by calling 02 275 0200 during the office hours.

Saunas and club rooms are closed

From 17th March saunas in all housing locations are closed until 26th April. Already booked sauna shift reservations will be cancelled.

The club rooms of all housing locations have been closed from 1st March for the time being.

Spending time in laundries and shared kitchens is not allowed – use a face mask and take care of good hand hygiene

Shared kitchens and laundries remain in the use of tenants, but tenants must use face masks on the premises, disinfect their hands when entering and leaving the premises and pay special attention to good hygiene. Cleaning of shared kitchens has been intensified, but it is the responsibility of each tenant to take care of the cleanliness of the kitchen after use.

Tenants are not allowed to gather or spent time in the shared kitchens or laundries. Tenants must leave the shared kitchen after cooking and eat in their rooms. Tenants should leave the laundry while the washing machine is on and pick up the laundry when it´s ready.

Do not organize gatherings or parties

Now is not the time to have gatherings or parties. It is not allowed to gather in the common areas of housing locations, for example in shared kitchens or laundries. Please consider your co-occupants and neighbors by minimizing guests in your apartment as well and comply with applicable gathering restrictions.

Maintenance work and visits

Only the most urgent maintenance work is carried out in the apartments. If you file a fault report, please note that the work may be postponed to a later date. The maintenance company will assess the urgency of the notifications and agree with you on the action to be taken by the notification. Please make sure on your tenant pages that your contact information is up to date, so the maintenance company can be in contact with you. If the fault that requires repair is not urgent, please consider submitting a fault report later.

If you have already filed a fault report and there are a sick, exposed or quarantined person is in the apartment, please cancel the fault report and make a new one when there are no more sick, exposed or quarantined persons in the apartment.¨

Inspections made when moving out

Please contact if you terminated your lease, your apartment has not yet been inspected and there are a sick, exposed or quarantined person is in the apartment.

Moving into/out of an apartment

New tenant receives the keys on the first working day of the month at 12 noon, which is also the official date of the move of the tenant moving out according to the Room Rental Act, i.e. there may be an overlap in the moves. Often, however, the first weekday of the month falls on a week so the previous tenant may have already moved out the previous weekend. If the previous tenant has allowed the transfer of their contact information, you can try to agree with him/her so that there is no overlap in the moves.

Before moving, the tenant moving out must clean the apartment. Cleaning includes e.g. wiping the surfaces of the apartment and cleaning the refrigerator and stove. You can read more about moving out cleaning at: More thorough cleaning is than this is the responsibility of the tenant moving in. As the official move-in date of the tenant moving put is the same as the first possible move-in date of the tenant moving in, it is not possible for TYS to clean the apartments separately between moves.

Traveling / Arriving to Finland

Tenants must follow the prevailing travel-related official guidelines and remain in quarantine after arriving to Finland if the official guidelines recommend it. More information on home quarantine for people arriving from different countries can be found here:

Outdoor Sports Facilities

The outdoor sports facilities and equipment in the proximity of TYS’s housing locations will remain open to everyone in accordance with the guidelines of the City of Turku. When using the facilities and equipment safety distances and the restrictions on gatherings set by the Finnish government should be followed. Fitness equipment should be cleaned before use and it may be a good idea to use safe gloves during exercise as a precaution. In order to minimise the risk of infection, it is important that not too many people are exercising in same areas at the same time.

We recommend downloading the Koronavilkku application

We recommend that all TYS tenants download the Koronavilkku application. Koronavilkku is a contact tracing app produced by the Finnish Institute for Health and Welfare (THL) to help you find out whether you may have been exposed to coronavirus. If you have a coronavirus test and are diagnosed as infected, you can use the app to share this anonymously with those you have been in close contact with. Your privacy is strongly protected. The application is available free of charge in Finnish, Swedish and English from application stores. More information about the application is available at

Tenant committee events and meetings

The current meeting restrictions must be followed when organizing tenant committee events and meetings.

If you are in self-quarantine or you are ordered to stay in quarantine or isolation, red the TYS´s Corona Q&A

If you are in self-quarantine or you are ordered to stay quarantine or isolation, please read the Q&A on coronavirus prepared by TYS, where you can find more information about operating in our housing locations during self-quarantine, quarantine or isolation:

Follow the instructions from the authorities on coronavirus

Please follow the instructions from the authorities on how to deal with corona virus prevention, suspicion of infection, or other corona virus related issues.

More information:

Hospital District of Southwest Finland
Finnish Institute for Health and Welfare website
Turku University Hospital TYKS website
The guidelines of the Finnish government
National corona counselling service: tel. 0295 535 535.
Turku University Hospital, TYKS Acute’s help desk: tel. 02 313 8800 (open every day 24 hours).
City of Turku Corona Advice, tel. +358 2 266 2714, (weekdays from 8 am to 3 pm).

Access to free treatment for COVID-19: Changes to eligibility

The Ministry of Social Affairs and Health has modified its guidance on access to free medical treatment for COVID-19, the disease caused by the coronavirus. Under the new guidance, treatment is provided free of charge to travellers and to registered residents of a Finnish municipality. Treatment is also available at no cost to persons who qualify for a Kela certificate on entitlement to medical care. To everyone else, treatment for COVID-19, like other medical care, is available for a fee. The new guidance is effective since 11 May 2020. Read more:

The city of Turku distributes masks to those with low income

In accordance with the recommendations of THL and STM, the City of Turku distributes free face masks to low-income residents over the age of 15 for moving in public transport and using public services. The purpose is to help those whose life situation does not allow them to buy masks. As a rule, local residents must buy the masks they need themselves.

Mask distribution points:

  • Kauppatori Monitori, KOP-kolmio (Aurakatu 8), mask distribution Tue, Wed and Thu 9–11, Sat 10–12 from the info, at other times customers can inquire about masks from the lobby advisor and security information.
  • Skanssin Monitori (Skanssi shopping center, on the second floor at the end of the eastern park, opposite the Intersport store) open Mon-Thu 12–18 and Fri 11–17.
  • Social Services, Linnankatu 23, (Eskeli), open on weekdays from 8.15 am to 15.45 pm.

It is also worth inquiring about the student body of your own educational institution.

Further information: City of Turku mask distribution –

Five essentials on how to protect yourself and your loved ones from a coronavirus infection:

  • If you get symptoms, go get tested for coronavirus and otherwise stay at home.
  • Keep a distance of at least 1 to 2 metres to other people.
  • Maintain good hand hygiene and follow the coughing etiquette.
  • Wear a mask when you cannot keep a safe distance from others.
  • Download the Koronavilkku app.

If you get symptoms, get tested for coronavirus and otherwise stay at home

It is important that you get tested for the coronavirus even if you have only mild symptoms suitable for coronavirus infections.

Avoid close contact – remember to keep a safe distance to others

It is important also for healthy people to reduce close contact with others, as this will slow the spread of the epidemic.

  • When moving about outdoors maintain a minimum distance of 1– 2 metres to other people.
  • Do not shake hands.
  • Work remotely, when possible.
  • Maintain good hand hygiene and follow the coughing etiquette
  • Wash your hands frequently with water and soap. Make sure that you wash your hands for at least 20 seconds each time.

It is especially important to wash your hands

  • when you come in from outside
  • before cooking and eating
  • after using the toilet
  • after coughing, sneezing or blowing your nose
  • after touching surfaces that have been touched by a person with flu symptoms.

Also remember the dry your hands properly. Change hand towels frequently at home. When outside your home, dry your hands thoroughly on a clean, dry, disposable paper towel or a roller towel.

If you cannot wash your hands, use an alcohol-based or other hand sanitiser approved by the chemical authority.

Do not touch your eyes, nose or mouth unless you have just washed your hands.

Cough and sneeze into a disposable tissue and put the tissue in the bin immediately after use. If you do not have a tissue, cough or sneeze into your sleeve, not into your hands.

Wear a mask when you cannot keep a safe distance from others

A face mask will prevent droplets from spreading into the environment. When you use a face mask, you protect others from infection.