Turku Student Village Foundation has initiated a wide-reaching development project to increase tenant experience. The goal is to monitor customer experience in real-time and react to possible issues faster.
The first step of the project is asking feedback via SMS after scheduled maintenance visits to apartments. The purpose is to increase transparency in maintenance operations and through that to further develop maintenance processes and service in collaboration with tenants and partners.
After maintenance visit the tenant will receive an SMS, asking to rate the maintenance visit on a scale of 0-10 and to give free feedback. TYS monitors both numeric and verbal feedback and reacts to feedback as soon as possible.
All received feedback is also distributed to the partner companies that handle the maintenance visits. We hope that all tenants give as much feedback as possible to help us develop the best possible tenant experience. Also, positive feedback is highly welcomed by our maintenance team and really makes their day!