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Changes in TYS’s services starting from 1st June 2020

By 7.5.2020May 28th, 2020No Comments

On 4th May 2020, the Finnish government outlined an action plan for a hybrid strategy to manage the coronavirus crisis and for ways of gradually lifting the restrictive measures. Based on the guidelines given by the government, TYS will make changes to some of the restrictions on services due to exceptional circumstances caused by the coronavirus starting from the 1st June 2020 onwards.

We continue to take the coronavirus and its spread seriously and want to protect our customers, employees and partners. We are monitoring the situation and act in accordance with the instructions of the Finnish government and other authorities. Below you will find more information about the changes to our services 1st June onwards.

Customer service

Starting from 1st June, 2020, our housing office will be open in addition to customers who collect keys to their apartment, in other housing related matters by appointment on weekdays from 11 a.m. to 3 p.m. You will have to make an appointment to visit the office by sending an email in advance at In your message, tell us why, on what day and at what time you want to visit the office. Wait for a confirmation message.

It is recommended to continue to handle housing related matters primarily through our electronic services on the tenant pages, by e-mail, or by calling 02 275 0200 during the office hours.

Saunas, club rooms, laundries and shared kitchens

In all housing locations TYS will open some of the housing locations saunas for the use of tenants starting from 1st June. Common sauna shifts are will not be opened to tenants at this stage. When using saunas, showers and changing rooms, special attention should be paid to good hand hygiene. Tenants should note that the sauna, shower and changing rooms are not cleaned between sauna shifts but are cleaned once a day from Tuesday to Friday. Detergent and disposable towels/paper have been delivered to the changing rooms, with which tenants can wipe surfaces in the sauna.

Sauna shifts will open for booking in TYSBooking this week, however, no later than 1st June and the first saunas will be heated on 2nd June. Saunas and sauna heating times are the same as normal summer heating times. Please note that not all of housing location’s saunas are heated daily, for example some of the saunas are only heated on weekends.

Club rooms in housing locations will also be opened to tenants use starting from 1st June. When using club rooms tenants should pay attention to good hand hygiene and follow the restrictions on gatherings set by the Finnish government. Detergent and disposable towels/paper have been delivered to the club rooms, with which the tenant who has made the club room booking must wipe the club room´s surfaces at the end of the booking.

Laundries and shared kitchens remain in the use of the tenant’s and special attention should be paid to good hand hygiene when using the premises. The cleaning of shared kitchens has been increased, but it is the responsibility of each tenant to take care of the cleanliness of the kitchen after use.

Maintenance work and visits

No changes to maintenance work or visits will be made starting from 1st June. Only the most urgent maintenance work is carried out in the apartments.

If you file a fault report, please note that the work may be postponed to a later date. The maintenance company will assess the urgency of the notifications and agree with you on the action to be taken by the notification. Please make sure on your tenant pages that your contact information is up to date, so the maintenance company can be in contact with you. If the fault that requires repair is not urgent, please consider submitting a fault report later.

If you have already filed a fault report and there are a sick, exposed or quarantined person is in the apartment, please cancel the fault report and make a new one when there are no more sick, exposed or quarantined persons in the apartment.¨

 Inspections made when moving out

Please contact if you terminated your lease, your apartment has not yet been inspected and there are a sick, exposed or quarantined person is in the apartment.

Outdoor Sports Facilities

The outdoor sports facilities and equipment in the proximity of TYS’s housing locations will remain open to everyone in accordance with the guidelines of the City of Turku. When using the facilities and equipment safety distances and the restrictions on gatherings set by the Finnish government should be followed. Fitness equipment should be cleaned before use and it may be a good idea to use safe gloves during exercise as a precaution. In order to minimise the risk of infection, it is important that not too many people are exercising in same areas at the same time.

Follow the instructions from the authorities on coronavirus

Please follow the instructions from the authorities on how to deal with corona virus prevention, suspicion of infection, or other corona virus related issues.

More information:

Finnish Institute for Health and Welfare website
Turku University Hospital TYKS website
The guidelines of the Finnish government
National corona counselling service: tel. 0295 535 535.
Turku University Hospital, TYKS Acute’s help desk: tel. 02 313 8800 (open every day 24 hours).
City of Turku Corona Advice, tel. +358 2 266 2714, (weekdays from 8 am to 3 pm).

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