{"id":31179,"date":"2026-04-22T13:40:11","date_gmt":"2026-04-22T10:40:11","guid":{"rendered":"https:\/\/tys.fi\/tysn-asiakaspalvelun-puhelin-avoinna-1-5-alkaen-arkisin-klo-12-15"},"modified":"2026-04-27T12:33:47","modified_gmt":"2026-04-27T09:33:47","slug":"starting-from-1st-may-customer-service-phone-line-open-on-weekdays-from-1200-to-1500","status":"publish","type":"post","link":"https:\/\/tys.fi\/en\/starting-from-1st-may-customer-service-phone-line-open-on-weekdays-from-1200-to-1500","title":{"rendered":"Starting from 1st May, customer service phone line open on weekdays from 12:00 to 15:00"},"content":{"rendered":"

Starting from the beginning of May, TYS customer service will be available by phone on weekdays (Mon\u2013Fri) from from 12:00 to 15:00 (tel. +358 2 2750 200<\/a> (normal phone rates apply)). The opening hours will thus be the same as those of the TYS office, which is open on weekdays from 12:00 to 15:00.<\/p>\n

You can still reach our customer service by email and via the Tenant pages on weekdays.<\/p>\n

In addition, you can ask questions around the clock via the AI chatbot available on the TYS website, which retrieves answers from the site\u2019s content. A key pickup locker is also available to tenants 24\/7. You can get a spare key from the machine on weekdays even before the office and phone lines open. Please inform TYS about the need for a spare key by email at office@tys.fi<\/a> or via the tenant pages. You can collect your key from the locker at a time that suits you best.<\/p>\n

On the first weekday of each month, the office and phone are open from 10:00\u00a0 to 16:00 to ensure a smooth move-in process for new tenants.<\/p>\n

Outside the TYS office opening hours, on-call maintenance service, the security guard\u2019s (for disturbances) phone line, and the door opening service operate as usual: weekdays from 15:00 to 08:00 and around the clock on weekends.<\/p>\n