{"id":1588,"date":"2019-03-13T12:37:17","date_gmt":"2019-03-13T10:37:17","guid":{"rendered":"https:\/\/tys.fi\/asukassivut"},"modified":"2024-04-08T15:21:43","modified_gmt":"2024-04-08T12:21:43","slug":"electronic-services","status":"publish","type":"page","link":"https:\/\/tys.fi\/en\/electronic-services","title":{"rendered":"Electronic services"},"content":{"rendered":"[vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_image=&#8221;131&#8243; bg_position=&#8221;center top&#8221; background_image_loading=&#8221;default&#8221; bg_repeat=&#8221;no-repeat&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;15%&#8221; constrain_group_1=&#8221;yes&#8221; bottom_padding=&#8221;15%&#8221; text_color=&#8221;light&#8221; text_align=&#8221;center&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_color=&#8221;#ffffff&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; parallax_bg=&#8221;true&#8221; parallax_bg_speed=&#8221;fixed&#8221; shape_type=&#8221;curve&#8221; gradient_type=&#8221;default&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;padding-5-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; top_margin=&#8221;-8%&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; centered_text=&#8221;true&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color=&#8221;#36374b&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; font_color=&#8221;#ffffff&#8221; column_shadow=&#8221;small_depth&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][vc_custom_heading text=&#8221;Electronic services&#8221; font_container=&#8221;tag:h1|font_size:60|text_align:center|color:%23ffffff|line_height:70px&#8221; use_theme_fonts=&#8221;yes&#8221;][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;20&#8243;][vc_custom_heading text=&#8221;TYS has two electronic services: Applicant Service for housing applications and Tenant Pages you can use from the start of your lease agreement.&#8221; font_container=&#8221;tag:h2|text_align:center|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;4%&#8221; bottom_padding=&#8221;5%&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;padding-5-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Registering as a user&#8221; font_container=&#8221;tag:h3|text_align:left|color:%23829974&#8243; use_theme_fonts=&#8221;yes&#8221;][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;30&#8243;][vc_column_text text_direction=&#8221;default&#8221;]TYS electronic services are at your disposal through a single registration. After registering yourself, you can log in to the services using your e-mail address and your chosen password.<\/p>\n<p>You should register using the same e-mail address you entered on your housing application (or the same one you used to log in on the Tenant Pages before the electronic services were reformed in spring 2024).[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;30&#8243;][vc_custom_heading text=&#8221;Identification&#8221; font_container=&#8221;tag:h4|text_align:left|color:%234f4f4f&#8221; use_theme_fonts=&#8221;yes&#8221;][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;30&#8243;][vc_column_text text_direction=&#8221;default&#8221;]You can use either Finnish bank identifiers or a mobile certificate for identification. Users who do not have Finnish bank identifiers or a mobile certificate can also use SMS identification.<\/p>\n<h5><strong>Finnish bank identifiers or mobile certificate<\/strong><\/h5>\n<ul>\n<li>Choose\u00a0<strong>Register as a user<\/strong>, then\u00a0<strong>Strong identification<\/strong>\u00a0and\u00a0<strong>Identify yourself<\/strong>.<\/li>\n<li>Follow the identification service\u2019s instructions.<\/li>\n<li>Enter your e-mail address and desired password. Please note the formal requirements for a password.<\/li>\n<li>You will get a link on your e-mail to activate your username. The confirmation link is open for 24 hours.<\/li>\n<\/ul>\n<h5><strong>SMS identification<\/strong><\/h5>\n<p>Use SMS identification if you do not have Finnish bank identifiers or a mobile certificate.<\/p>\n<ul>\n<li>Choose\u00a0<strong>Register as a user<\/strong>\u00a0and\u00a0<strong>SMS identification<\/strong>.<\/li>\n<li>You will be directed to provide your e-mail address and phone number. Remember to use the same details you provided on the housing application.<\/li>\n<li>You will be given an SMS code that you should enter on the designated place. The sender of the SMS is TYS.<\/li>\n<li>Enter your e-mail address and desired password. Please note the formal requirements for a password.<\/li>\n<li>You will get a link on your e-mail to activate your username. The confirmation link is open for 24 hours.<\/li>\n<\/ul>\n<h5><strong>The SMS did not arrive?<\/strong><\/h5>\n<p>If you did not receive the SMS code for your SMS identification, please contact our customer services. They will provide further instructions on how to register.[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;30&#8243;][vc_custom_heading text=&#8221;Changing your password&#8221; font_container=&#8221;tag:h4|text_align:left|color:%234f4f4f&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text text_direction=&#8221;default&#8221;]You can change your password by pressing \u201cForgot password\u201d on the login page. A change password link will be sent to your e-mail. The sender of the e-mail is noreply@tampuuri.fi and the link is valid for 24 hours.<\/p>\n<p>A password must have at least six characters:<\/p>\n<ul>\n<li>At least one capital letter<\/li>\n<li>At least one lower case letter<\/li>\n<li>At least one number, AND<\/li>\n<li>At least one special character.<\/li>\n<\/ul>\n[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;30&#8243;][vc_custom_heading text=&#8221;Changing your username&#8221; font_container=&#8221;tag:h4|text_align:left|color:%234f4f4f&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text text_direction=&#8221;default&#8221;]Your username for our e-services is your e-mail address. If you change your e-mail address, please update the new e-mail address to your profile on your Tenant Pages. Then use the new e-mail address to register for the service again.[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;30&#8243;][vc_custom_heading text=&#8221;Need help?&#8221; font_container=&#8221;tag:h4|text_align:left|color:%234f4f4f&#8221; use_theme_fonts=&#8221;yes&#8221;][nectar_btn size=&#8221;large&#8221; button_style=&#8221;regular&#8221; button_color_2=&#8221;Extra-Color-1&#8243; icon_family=&#8221;fontawesome&#8221; url=&#8221;mailto:office@tys.fi&#8221; text=&#8221;office@tys.fi&#8221; icon_fontawesome=&#8221;fa fa-envelope-o&#8221; margin_top=&#8221;20&#8243;][\/vc_column][vc_column column_padding=&#8221;padding-5-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color=&#8221;#f7f7f7&#8243; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;In the Applicant Service you can&#8221; font_container=&#8221;tag:h3|text_align:left|color:%23829974&#8243; use_theme_fonts=&#8221;yes&#8221;][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;30&#8243;]<div class=\"nectar-fancy-ul\" data-list-icon=\"fa fa-angle-right\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<ul>\n<li>Modify your application<\/li>\n<li>Renew an expiring application<\/li>\n<li>Delete your application<\/li>\n<li>Accept or reject an apartment offer<\/li>\n<\/ul>\n <\/div>[nectar_btn size=&#8221;large&#8221; open_new_tab=&#8221;true&#8221; button_style=&#8221;regular&#8221; button_color_2=&#8221;Extra-Color-1&#8243; icon_family=&#8221;default_arrow&#8221; url=&#8221;https:\/\/tys-asuttaminen.etampuuri.fi\/&#8221; text=&#8221;To the Applicant service&#8221; margin_right=&#8221;15&#8243; margin_top=&#8221;10&#8243;][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;50&#8243;][vc_custom_heading text=&#8221;On the Tenant Pages you can&#8221; font_container=&#8221;tag:h3|text_align:left|color:%23829974&#8243; use_theme_fonts=&#8221;yes&#8221;][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;30&#8243;]<div class=\"nectar-fancy-ul\" data-list-icon=\"fa fa-angle-right\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<ul>\n<li>Fill in the moving-in inspection form<\/li>\n<li>View the details of your housing location and lease agreement<\/li>\n<li>View your payment situation and pay the rent on an electronic payment service<\/li>\n<li>Book sauna and laundry room shifts, etc. via the TYSBooking service<\/li>\n<li>Submit a fault report or report disturbances<\/li>\n<li>Request permission for apartment subletting or abandonment in tenancy<\/li>\n<li>Terminate your lease agreement<\/li>\n<\/ul>\n <\/div>[nectar_btn size=&#8221;large&#8221; open_new_tab=&#8221;true&#8221; button_style=&#8221;regular&#8221; button_color_2=&#8221;Extra-Color-1&#8243; icon_family=&#8221;default_arrow&#8221; url=&#8221;https:\/\/tys-asukassivut.etampuuri.fi\/&#8221; text=&#8221;To the Tenant Pages&#8221; margin_right=&#8221;15&#8243; margin_top=&#8221;10&#8243;][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_image=&#8221;131&#8243; bg_position=&#8221;center bottom&#8221; background_image_loading=&#8221;default&#8221; bg_repeat=&#8221;no-repeat&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;5%&#8221; bottom_padding=&#8221;5%&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; 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